RIPTA launches online customer satisfaction survey

RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY

Survey available online April 28 – May 25, 2014


The Rhode Island Public Transit Authority (RIPTA) wants to know how satisfied their customers are with their bus service. They are inviting their customers to take their second annual online Customer Satisfaction Survey, available on the RIPTA website from Monday, April 28 – Sunday, May 25, 2014. Each participant will be automatically entered to win a RIPTA prize pack which includes a 15-Ride e-fare card, a set of 4 tickets to a Pawtucket Red Sox game and a $25 gift card to Lang’s Bowlarama for participating. Customers should visit RIPTA’s website www.ripta.com and click on the Survey Link or they can find the survey directly at https://www.surveymonkey.com/s/RIPTA2014.

For the Spanish version, visit https://www.surveymonkey.com/s/RIPTA2014espanol. Surveys like these help RIPTA better understand its customers’ opinions of existing service and prioritize areas that need improvement. RIPTA is proud to be one of 14 transit agencies to participate in this nationwide transit customer survey through the American Bus Benchmarking Group (ABBG). The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance definitions and measures. The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. RIPTA will be comparing the results to learn from other agencies' successes as well as sharing successes of its own. For more information about this group and their members, visit http://americanbusbenchmarking.org.

For more information, please call 401-781-9400 or visit ripta.com.