Mayor Elorza launches Mayor’s Center for City Services

Mayor Elorza Launches Mayor’s Center for City Services

Providence Residents Encouraged to Call 421-CITY with Service Requests

PROVIDENCE, RI – Mayor Jorge Elorza Tuesday unveiled the Mayor’s Center for City Services (MCCS), a restructured and refocused arm of the Mayor’s constituent service operation that will provide a streamlined, responsive and customer service oriented experience for residents seeking assistance from the city.

“The Mayor’s Office of City Services is a resource for residents and allows the city to constantly improve the level of services we provide,” said Mayor Elorza. “When people call this office they know that they will be greeted by a friendly, responsive member of our team and that they will receive a call back in a timely manner with a status update. Taxpayers deserve the highest quality city services and I am committed to making sure that we are constantly working to provide the best possible experience for our residents.”

Through innovative partnerships and systems the MCCS is improving the speed and effectiveness of city services. The city has also partnered with Amica to provide customer service training to MCCS staffers as well as other points of contact throughout city government.

Since Mayor Elorza took office, the city services office has closed approximately 9,000 cases, including eliminating a backlog of more than 3,000 cases inherited from the previous administration. Residents are encouraged to call 421-CITY to speak directly with a member of the MCCS team.

Mayor Elorza also added some new tools to help the public interface with City Hall, including wayfinding signs throughout the building, an information desk that is staffed by an MCCS representative as well as a Mobile MCCS van that will travel to locations throughout the city, providing the same high-quality resources available at City Hall.

(release from City of Providence)