Providence launches 3-1-1 Hotline, Mobile App For service request

Mayor Elorza Launches 3-1-1 Hotline, Mobile App For Service Request

Tools Make it Easier to Request City Services in Providence

PROVIDENCE, RI – Mayor Jorge Elorza Tuesday joined city department directors and staff from the Mayor’s Center for City Services to launch its new 3-1-1 hotline and PVD311 mobile application, making it easier to request city services in Providence.

“We are making it easier than ever for residents to connect with City Hall and request municipal services,” said Mayor Elorza. “The 3-1-1 line and PVD311 mobile app are results of our efforts to make local government more open, accountable, and responsive. Whether you need to report a pothole or request trash pickup, I encourage residents to utilize these new tools.”

Residents can dial 3-1-1 from their landline or mobile phone to reach the Mayor’s Center for City Services. Representatives will tend to non-emergency calls during business hours and residents will be able to leave a message during off-hours. Calls will be tracked 24 hours a day through a comprehensive database, which will allow the city to monitor the incoming flow and types of requests, and follow up with residents with updates. 

The PVD311 mobile application is available to download now on iOS through the Apple App Store and for Android on Google Play. The app offers a simple user friendly interface and access to a range of city and state services. Residents will be able to create a personal profile, submit a variety of service requests, pay bills, view the latest in city schedules and news, and receive updates directly on their mobile device. Requests and reviews entered through the app will be public and viewable on an interactive map and shareable on social media.

In addition to the mobile app, the City of Providence also offers 24-hour online assistance at

(release from City of Providence)